Refund policy

Enlighten Tea Return Policy

At Enlighten Tea, we take pride in crafting high-quality, small-batch herbal teas with care and intention. Your satisfaction is important to us, and we are committed to ensuring that you are happy with your purchase. 

Please review our return policy below:

1. Returns for Herbal Tea Products
Due to the nature of our products and for health and safety reasons, we are unable to accept returns on any opened or used teas. However, if your product arrives damaged, defective, or if you received the wrong item, please contact us within 14 days of delivery, and we will arrange for a replacement or a full refund.

2. Refunds
Refunds will be processed under the following circumstances:
- You received the wrong product.
- Your product arrived damaged or defective.
- You contacted us within 14 days of receiving your order with the necessary proof (e.g., photos of the product or packaging).

Once we confirm the issue, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to reflect in your account.

3. Exchanges
If your product arrived damaged or incorrect, we can exchange it for the correct item. Please contact us within 14 days of receiving your order, and we will arrange the exchange at no additional cost to you.

 4. Non-Returnable Items
Unfortunately, we cannot accept returns or exchanges on:
- Opened or used tea products.
- Gift cards or promotional items.
- Items purchased more than 14 days ago.

5. How to Contact Us
If you need assistance with a return, refund, or exchange, please reach out to us at alisha@enlightenherbaltea.com with the following details:
- Your order number.
- A description of the issue.
- Photos of the product and packaging, if applicable.

We will get back to you within 2-3 business days to resolve the issue.

Thank you for supporting Enlighten Tea! We appreciate your understanding and look forward to providing you with high-quality, mindful products.