Shipping policy

Enlighten Tea Shipping Policy

At Enlighten Tea, we are committed to delivering your order with care and efficiency. Please take a moment to review our shipping policy:

1. Shipping Locations
We currently ship only within Australia. Unfortunately, we are unable to fulfill international orders at this time.

2. Flat Rate Shipping
We offer a flat rate shipping fee of $10.99 for all orders within Australia, regardless of the size or weight of your order.

3. Processing Time
Orders are processed and dispatched within 2-3 business days after payment is received. Please note that during peak periods, processing times may be slightly longer, but we will always aim to get your order to you as quickly as possible.

4. Estimated Delivery Times
Once your order has been dispatched, you can expect it to arrive within:
- 3-7 business days for metro areas.
- 5-10 business days for rural or remote areas.

Please note that delivery times are estimates and may vary depending on factors such as public holidays, courier delays, or natural events.

5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information so you can follow your package’s journey to your doorstep.

6. Delivery Issues
If you encounter any issues with your delivery, such as delays or damaged packages, please contact us at [your contact email] so we can assist you in resolving the issue.

7. Incorrect Shipping Information
Please ensure that all shipping information is correct at checkout. Enlighten Tea is not responsible for any delays or additional costs that may occur if incorrect details are provided.

If you have any further questions about our shipping policy, feel free to reach out to us at alisha@enlightenherbaltea.com

Thank you for choosing Enlighten Tea, and we hope your order brings you moments of peace and joy!